Reach Us

At Arôme Essence, your journey to finding the perfect signature scent is our top priority. Whether you have a question about a specific fragrance note, need assistance with an order, or want a personalized recommendation, we are here to help.

Let's Connect

By Email:

For order inquiries, customer support, or corporate questions, please drop us a line at:

📧 mario@aromeessence.com

Our Location:

We proudly hand-pour, pack, and ship every single order from our boutique studio located in:

📍 Waterloo, Quebec, Canada

Frequently Asked Contact Reasons

  • Order Status: Please include your Order Number in the subject line of your email so we can look up your details instantly.

  • Scent Consultations: Not sure where to start? Tell us a few fragrances you’ve loved in the past, and our team will gladly suggest a curated selection of 2ml or 3ml decants to try next.

  • Wholesale & Partnerships: For inquiries regarding authorized dealer status, brand partnerships, or bulk corporate gifting, please mark your email attention: Business Development.

Our Response Promise

We are a dedicated, boutique team that handles every inquiry with care.

  • We typically respond to all emails within 24 to 48 hours, Monday through Friday.

  • Please note that we are closed on Canadian and Quebec statutory holidays so our team can rest and recharge.

"Thank you for supporting a local Quebec business. We look forward to helping you discover your next luxury olfactory experience!"